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Federal employees and retirees

Call 1-800-410-7778 (TTY: 711)

Kids Behavioral Health

Caring for a child with a behavioral health condition can be challenging.

It can be a struggle to get your questions answered and hard to find the right help for your child. We’re here to help.

No matter what you and your family are facing, schizophrenia, autism, ADHD, oppositional defiant disorder, you’re not alone.

Through your plan you can talk to an Aetna® Behavioral Health care manager. They can provide you with access to quality care and services while coordinating needed benefits to help you address any behavioral or mental well-being challenges.

An Aetna Behavioral Health case manager is available to you as an MHBP member. To reach them, just call 1-800-410-7778 (TTY:711) and choose option 4.

To find a network behavioral health provider near you call 1-800-410-7778 (TTY: 711) or use our online Find a Provider tool.

Resources and tools that can help you take care of your child’s behavioral health condition:

If you or someone you know is in immediate distress or thinking about hurting themselves, call the National Suicide Prevention Lifeline by simply dialing 988. This new, shorter phone number makes it easier for people to remember and access mental health crisis services. You can also text the word “Hello” to 741741, the Crisis Text Line. 988 is now active across the United States. It’s important to talk to someone now if you or a loved one needs help or are experiencing a crisis.

Difficult conversations – talking to kids about anxiety and depression.

How to spot when your child needs help.

It’s perfectly normal for kids to feel sad, down, or irritable for short periods. When these feelings linger for weeks, or months, it might be depression.

Talk to their doctor if they experience any of these symptoms for more than a few weeks.

  • Feeling sad, discouraged, or irritable
  • Constant negative thinking, looking for the worst in every situation
  • Focusing on problems and fault, being overly critical about others and themselves
  • Lack of energy, not sleeping well or sleeping too much, change in appetite
  • Loss of interest in activities, withdrawal from family and friends

Children will have different fears at different ages. But sometimes those fears cross the line into anxiety disorders. How do you know when your child’s fearfulness is age appropriate and when it’s time to get them some help?

Here are a few common symptoms of clinical anxiety:

  • Avoidance of specific activities, situations or people
  • A tendency to worry about what can go wrong in any scenario
  • Worries or fears that interfere with normal daily activities
  • Trouble sleeping or insisting on sleeping with parents
  • Physical symptoms like headaches or stomach pain that don’t stem from other medical conditions

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Have questions? We’re here.

Call 1-800-410-7778 (TTY: 711)
24 hours a day, 7 days a week, except certain holidays

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna). This is a brief description of the features of this MHBP plan. Before making a final decision, please read the Plan’s Federal brochure(s). All benefits are subject to the definitions, limitations and exclusions set forth in the Federal brochure. A single annual $52 associate membership fee makes all MHBP plans available to you.

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