Member FAQs

By Telephone

You may speak to an overseas team member Monday–Friday, 7AM – 10PM ET, and Saturday, 9:00 AM – 1:00 PM ET toll free.  If you can’t dial toll free, you may reach us at 1-480-445-5106 (TTY: 711).

By Mail

You may also write us at:

MHBP
PO Box 981106
El Paso, TX 79998

Precertification is not required for hospital stays outside of the United States. All regular plan benefits apply. See the Official Plan brochure for details.

Download the claim form

Send us all the documents for your claim as soon as possible. We must receive all charges for each claim by December 31 of the year after the year you received the service.

To avoid confusion and possible delay, we request a complete and separate claim form for each patient. Mailing the forms in separate envelopes may also speed up processing.

If you need to emphasize a word or phrase on a claim or bill, underline or circle it, but don’t use highlighter or red ink. They distort the images produced by our scanning equipment.

Please always attach the itemized bill and/or a receipt to the claim form. If your visit is related to an accident or injury, please provide the date and a brief description of the incident so we can process your claim accurately.

We don’t require an official translation. However, it would be helpful if you include a brief description of the services provided, either written directly on your claim form, bill, or a separate sheet of paper.

We request the country and the name of the currency to ensure that we use the correct currency and rate of exchange to pay your claim.

All benefits are payable to the enrollee in U.S. dollars, using the currency conversion rate at the time the expense is incurred. However, there are two exceptions:

1. Benefits for hospital stays at an overseas U.S. government or military facility will be paid directly to the hospital
2. When proof of payment to the provider is not received with the claim submission, benefits for outpatient services at an overseas government or military facility will be paid directly to the hospital