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Member service numbers

We’re here when you need us – day, night and weekends.

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Our MHBP representatives are always there. Our toll-free number is staffed around the clock, except on certain holidays, with knowledgeable representatives who are ready, willing and able to assist you.

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MHBP Standard Option and Value Plan
Call: 1-800-410-7778 (TTY: 711) 24/7 except certain holidays

MHBP Consumer Option
Call: 1-800-694-9901 (TTY: 711) 24/7 except certain holidays

Overseas Enrollees/Members 
Call: 1-480-445-5106 (TTY: 711) 24/7 except certain holidays

Dental and Vision plans
Call: 1-800-254-0227 (TTY: 711) Monday–Friday, 8 AM to 6 PM ET

Aetna

Aetna Medicare Advantage for MHBP Standard Option
Call: 1-866-241-0262 (TTY: 711) Monday–Friday, 8 AM–8 PM ET

Aetna Member website support
Call: 1-800-225-3375 (TTY: 711) between 8 AM–9 PM ET

24-hour Nurse Line: Talk to a registered nurse day or night.
Call: 1-800-556-1555 (TTY: 711) anytime.

If you need urgent or emergency care, call 911 and/or your doctor immediately.
Staff on the nurse call line cannot diagnose, prescribe or give medical advice. Call your doctor with any questions or concerns about your health.

AbleTo

AbleTo offers an eight-week personalized online video conferencing program tailored to support individuals coping with health conditions like heart disease, Type 2 diabetes, chronic pain, or major life events such as loss or becoming a parent.

Call: 1-866-287-1802 or visit AbleTo.com/Aetna

Access2Care

Access2Care provides Aetna Medicare Advantage for MHBP Standard Option plan members with safe, comfortable nonemergency transportation to and from medical appointments.

Call: 1-855-814-1699 (TTY: 711) Monday–Friday, 7 AM–8 PM all time zones
Rides must be scheduled at least 48 hours in advance. Holidays may affect scheduling.

Acordant CVS specialty nurse care management

AccordantCare® provides care coordination and disease management for 20 rare diseases, including multiple sclerosis (MS) and amyotrophic lateral sclerosis (ALS).

Call: 1-866-380-6295 (TTY: 711) or visit Accordant.com/MHBP

CVS caremark

CVS Caremark® provides the pharmacy benefits for MHBP, including:

  • Access to over 65,000 pharmacies nationwide
  • Digital pharmacy tools and prescription coordination tools
  • Retail and mail options for 90-day prescriptions

CVS Caremark® Customer Care
Call:
1-800-292-4182 (TTY: 711) or visit
Caremark.com

EyeMed

EyeMed® is part of the MHBP Vision Discount Program. MHBP members can save on exams, glasses and contact lenses at over 58,000 providers nationwide including optical retailers (such as LensCrafters, some Pearle Vision, Target Optical and many independent providers).

Call: 1-844-486-3485 Monday to Saturday, 7:30 AM to 11:00 PM ET

Hello Heart

Hello Heart is a digital therapeutic program focused exclusively on heart health. The Hello Heart app is an easy way to track, understand, and manage your blood pressure and cholesterol, and it comes with a free blood pressure monitor, shipped directly to your door. 

Call: 1-833-330-0977 

Hinge Health

Hinge Health is a digital exercise therapy program for back, knee, hip, shoulder and neck pain. You get the tools you need to conquer back and joint pain, recover from injuries, prepare for surgery, and stay healthy and pain free. Plus, you can complete your customized care plan anywhere, any time.

Call: 1-855-902-2777  Register at: HingeHealth.com/for/MHBP

Eligibility: MHBP members and dependents 18+ enrolled in MHBP are eligible

labcorp
LabCorp participates with the Lab Savings Program that pays 100% (you pay nothing*) for covered lab work when using a LabCorp facility.
Call: 1-888-522-2677
*Consumer Option must meet deductible first.
Maven

Maven is part of  our Enhanced Maternity Program. Maven is a digital health platform that provides no-cost, 24/7 access to specialized virtual care to members and their partners who are navigating fertility treatments, adoption, surrogacy, pregnancy, and postpartum.

Enhanced Maternity Program
Call: 1-855-282-6344 between 8 AM–9 PM ET

Quest Diagnostics

Quest Diagnostics provides the Lab Savings Program that allows MHBP members to get a 100% benefit you pay nothing* for lab work when using a Quest facility.

For lab work call: 1-866-697-8378
For biometric screening call: 1-855-623-9355
*Consumer Option must meet deductible first.

SkinIO is a 10-minute skin cancer screening that you can do with your smartphone using the SkinIO app. Available to all MHBP Standard Option and Value Plan members.

Skin Health Navigator Team
Call or text: 1-855-754-6400

SilverScript - a CVS Health company

SilverScript, an affiliate of CVS Caremark, is an approved Medicare Part D Prescription Drug Plan provider with plans available in all 50 states and Washington D.C. SilverScript joined Aetna Medicare in 2021.

Call: 1-833-825-6755 (TTY: 711)

Teladoc Health

Teladoc Health provides telehealth consultations at no cost to members. You can contact Teladoc Health by phone, web or through the Aetna HealthSM mobile app and receive treatment within minutes for nonemergency medical needs.

Call: 1-855-Teladoc (1-855-835-2362) or visit Teladoc.com/Aetna
*Consumer Option members must meet deductible first.

VSP Vision logo

VSP provides a vision plan for MHBP with access to more than 46,000 VSP Choice Network provider locations nationwide, laser vision correction discounts and more.

Call: 1-800-877-7195 or visit VSP.com

Have questions? We’re here.

Call 1-800-410-7778 (TTY: 711)
24 hours a day, 7 days a week, except certain holidays

Get Live Help

Have questions or need help selecting a plan? We offer multiple ways to get live help. Don’t wait, our friendly representatives are here for you.