Know where to go
Save time. Save money.
If you ever experience an emergency, dial 911 immediately. But if you need medical care and it’s not life- threatening, it pays to know your options. Choosing the right care setting can save you time and money!
| Know where to go: | Standard Option: You pay* | Value Plan: You pay* | Consumer Option: You pay* | If you are experiencing: |
|---|---|---|---|---|
| Telehealth through Teladoc® Visit Teladoc. com/Aetna or call 855-Teladoc (855-835-2362) |
Nothing | Nothing | Nothing | Minor illnesses such as colds, flu, sinus problems, fevers, rashes, and migraines |
| 24/7 Nurse Line
Call 800-556-1555 |
Nothing | Nothing | Nothing | A health concern or need advice on what to do and where to go |
| MinuteClinic® visits | Nothing | Nothing | Nothing | Minor illnesses and injuries such as ear infections, congestion, minor cuts, urinary tract infections and bronchitis |
| Convenient Care Clinics | $5 copayment | $15 copayment
($5copay for dependents through age 21) |
$5 copayment** | Minor illnesses and injuries such as ear infections, congestion, minor cuts, urinary tract infections and bronchitis |
| Primary Care Provider Office(includes telephonic and video visits) | $20 copayment ($10 copayment for dependents through age 21) | $30 copayment
($10 copayment for dependents through age 21) |
$15 copayment** | Ongoing medical issues and chronic conditions |
| Urgent Care Center | $50 copay | 20% of plan allowance** | $50 copayment** | Minori llnesses and injuries such as congestion, minor cuts, urinary tracti nfections, bronchitis, migraines, sprains and cuts that may require stitches |
| Emergency Room*** | $200 copayment**
(No deductible for accidental injury. Copayment waived if admitted to hospital) |
20% of plan allowance** | $50 copayment** | Severe chest pain, deep wounds, broken bones,head or eye injuries |
While these are only a small selection of examples and not an all inclusive list, we encourage you to contact our dedicated MHBP customer service team if you have questions.
Standard Option and Value Plan: 800-410-7778 24/7 (Except major holidays) Consumer Option: 800-694-9901 24/7 (Except major holidays).
*Represents in-network benefits. For out-of-network benefits, see Official Plan Brochure located on MHBP.com.
**Services subject to calendar year deductible.
***In an emergency, call 911 or go to the nearest emergency room.
Teladoc® is not available to all members. Teladoc and Teladoc physicians are independent contractors and are not agents of Aetna. Visit Teladoc.com/Aetna for a complete description of the limitations of Teladoc services. Teladoc, Teladoc Health and the Teladoc Health logo are registered trademarks of Teladoc Health, Inc.
*While only your doctor can diagnose, prescribe or give medical advice, the Nurse Line can provide information on a variety of health topics.
For your best health, we encourage you to have a relationship with a primary care physician or other doctor. Tell them about your visit to MinuteClinic, or MinuteClinic can send a summary of your visit directly to them.
This is a brief description of the MHBP. Before making a decision, please read the official Plan Brochure (RI 71-007). All benefits are subject to the definitions, limitations and exclusions set forth in the official Plan Brochure.
MHBPKWTG 10.20
Have Questions? Call 1-800-410-7778
24 hours a day, 7 days a week, except major holidays