Member FAQs

On the Web

Contact us with your questions anytime, day or night.

Chat online with a Member Service Representative.

Order replacement ID cards.

By Telephone

You may speak to an overseas team member 24 hours, 7 days a week toll free. If you can’t dial toll free, you may reach us at 1-480-445-5106 (TTY: 711).

By Mail

You may also write us at:

MHBP
PO Box 981106
El Paso, TX 79998

Precertification is not required for hospital stays outside of the United States. All regular plan benefits apply. See your official Plan brochure for details.

Download the claim form

You have at least 12 months to submit your claims. But we ask that you submit claims as soon as possible after incurring the expense.

To avoid confusion and possible delay, we request a complete and separate claim form for each patient. In some cases, mailing the forms in separate envelopes may also speed up processing.

If you need to emphasize a word or phrase on a claim or bill, underline or circle it, but don’t use highlighter or red ink. They distort the images produced by our scanning equipment.

Please always attach the itemized bill and/or a receipt to the claim form. If the visit is due to an accident or injury, we need the date and details in order to process the claim correctly.

We don’t require an official translation. However, it would be helpful if you include a brief description of the services provided, either written directly on your claim form, bill, or a separate sheet of paper.

We request the country and the name of the currency to ensure that we use the correct currency and rate of exchange to pay your claim.

All benefits are payable to the enrollee in U.S. dollars, using the currency conversion rate at the time the expense is incurred. However, there are two exceptions:

1. Benefits for hospital stays at an overseas U.S. government or military facility will be paid directly to the hospital
2. When proof of payment to the provider is not received with the claim submission, benefits for outpatient services at an overseas government or military facility will be paid directly to the hospital