Schedule a retiree one-on-one phone appointment
Meet one-on-one with an MHBP team member in the comfort of your own home.
MHBP Retiree One-on-One phone appointments
Schedule a Retiree One-on-One phone appointment to review your health plan needs.
Schedule a Retiree One-on-One phone appointment to review your health plan needs.
Simply choose a date/time and an MHBP team member will call you to get your personalized questions answered. We offer phone appointments for 30 minutes. We get it, health plans can be complex – you’ve got questions, we’ve got answers.
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What to expect in the Retiree One-on-One:
- We'll review your specific health plan needs
- We'll walk you through MHBP’s Retiree focused Federal plan options to find the best fit for you
- We'll help simplify and make the enrollment process easier
Schedule your Retiree One-on-One plan review appointment
Set up a retiree phone appointment
Retirees set up a one-on-one phone consultation. Just choose a date and a MHBP plan specialist will call you.
Register or log in to your member website to get started.
*Receive digital gift cards within 48 hours.
Notice for Medicare Advantage members with Claim Concerns — due to HIPAA laws and Privacy concerns please log into your Member Website to send us an email or call Customer Service at 1-866-241-0262 (TTY:711). For members who would also like to speak to a federal team member about their health plan — all claim concerns will be handled within 24 hours.
Notice for Aetna Direct and Medicare Advantage members with Claim Concerns — due to HIPAA laws and Privacy concerns please log into your Member Website to send us an email or call Customer Service at 1-888-238-6240 (TTY: 711) for Aetna Direct concerns. For Aetna Medicare Advantage claims call 1-866-241-0262 (TTY:711). For members who would also like to speak to a federal team member about their health plan — all claim concerns will be handled within 24 hours.
Federal Retirees want to see how a Medicare Advantage plan can lower your healthcare costs?
Learn more about our available retiree plans:
Are you a member looking for help with a claim?
Our customer service team is ready to help.
Call customer service at: 1-800-410-7778 (TTY: 711). Email and chat options are also available in your Member Website.
By providing Aetna® with your e-mail address or telephone number, you agree to allow Aetna to contact you regarding information related to its health benefits plans, products, services, and/or educational information related to health care.
Get Live Help
Have questions or need help selecting a plan? We offer multiple ways to get live help. Don’t wait, our friendly representatives are here for you.