Close this search box.

We’re here to help.

Call 1-800-410-7778 (TTY: 711)

Family planning

Infertility services

Infertility is when a person is unable to achieve pregnancy after:

  • One year of egg-sperm contact efforts when the person attempting conception is under age 35, OR
  • Six months of egg-sperm contact efforts when the person attempting conception is age 35 or older

Egg-sperm contact can be from sexual intercourse or artificial insemination (intrauterine, intracervical or intravaginal). Infertility may also be from a problem with the reproductive tract that makes egg-sperm contact ineffective.

This explanation applies to all individuals regardless of sexual orientation or the presence/availability of a reproductive partner.

To learn more about infertility coverage, limitations and exclusions, please refer to the Official Plan Brochure.

Get support from the Aetna National Infertility Unit (NIU)

Our NIU is made up of a dedicated team of registered nurses and infertility coordinators. They can help you understand your benefits and the medical precertification process. Learn more a Or call the NIU at 1-800-575-5999 (TTY: 711). 

You can refer to our Clinical Policy Bulletin (CBP) for more information. 

Aetna Enhanced Maternity Program®

The Aetna Enhanced Maternity Program provides tools and support for every stage. You can get trusted information and guidance about family planning, maternity support and postpartum care.

With this program, you’ll also have access to:

  • Nurses who are trained in obstetrics and high-risk pregnancy
  • Behavioral health support, including resources to help with stress, depression and anxiety
  • Postpartum depression screening and support
  • Resources and educational materials through our Maternity Support Program
  • Genetic counseling and testing
    Preeclampsia prevention — If you’re identified as high-risk, you’ll get helpful information about the risk factors and the benefits of aspirin therapy
  • One-on-one support from a fertility advocate to help you with your infertility journey, fertility preservation, same-sex conception needs and more. They’ll also provide support and guidance during fertility treatment and if you become pregnant. To reach a fertility advocate, call 833-415-1709 (TTY: 711).

Postpartum support

Our Enhanced Maternity Program offers resources and support to help you after delivery. Our Maternity Support Center, available through your member website, has educational materials to help you understand postpartum depression. And our experienced maternity nurses are also available to help. You can also find information on postpartum depression on Please refer to for more information.

We’re here for you

Our experienced maternity nurses and professionals are here to help no matter where you are in your pregnancy journey. The maternity program is optional and available at no cost to you. Your treatment plan is still in the hands of you and your doctor. Call 1-800-272-3531 (TTY: 711) between 8 AM and 7 PM ET with questions or to enroll.

Learn more about the maternity program and other pregnancy support.

Get to know Maven

You and your partner also have 24/7 access to the Maven digital health platform and providers via unlimited video appointments, messaging and classes.

Your Maven membership includes support on adoption, surrogacy, fertility, maternity and postpartum care:
  • A personal care advocate to help you navigate the Maven platform and connect you with providers throughout your journey
  • Unlimited video chat and messaging with doctors, nurses and coaches across 35+ specialties, including fertility, mental health, doulas, sleep coaches, pediatrics and more
  • Provider-led virtual classes and articles tailored to your journey
  • Counseling and guidance via Maven Adoption and surrogacy coaches through different adoption and surrogacy pathways and key considerations in the process

You can find more information in the Official Plan Brochure.

Contraceptive coverage

Certain preventative care, including contraception, is covered at no cost by the Affordable Care Act. If your doctor decides you need contraception that isn’t covered, they can request an exception. Ask them to fill out the Contraception Exception Form. You can review the Contraception Exception Process to learn more. 

For information about contraceptive resources and reproductive rights, visit the Office of Personnel Management (OPM) and the Department of Health and Human Services (HHS) websites. If you need help with with contraceptive coverage or other reproductive health, email OPM at

©2023 Aetna Inc.

Aetna is the brand name used for products and services provided by one or more of the Aetna group of companies, including Aetna Life Insurance Company and its affiliates (Aetna).

This message is for informational purposes only, is not medical advice and is not intended to be a substitute or proper medical care provided by a physician. Information is believed to be accurate as of the production date; however, it is subject to change. Refer to for more information about Aetna® plans.

Quick Links:

Share this page:

Have questions? We’re here.

Call 1-800-410-7778 (TTY: 711)
24 hours a day, 7 days a week, except certain holidays