You may be out of the country, but you’re not out of reach of your plan and benefits. Your MHBP coverage goes with you wherever life takes you. Whether you live, work or travel overseas, there’s security in knowing you have a health plan that’s there for you—making things easier and helping you get the care you need.
You may speak to an overseas team member 24 hours, 7 days a week toll free.
If you’re unable to use the 800 number from your location, you may continue to reach us at 480-445-5106 - anytime around the clock. Or if you prefer, you can contact us by e-mail.
Here's how your benefits work when you're overseas:
|Country||Service Carrier||Access Code||Toll-Free Number|
|Anguilla||ITFS Cable & Wireless||NA||800-356-2422|
|Australia||UIFN Telstra||001||1 800-11432584|
|Australia||UIFN Optus||001||1 800-11432584|
|Bahrain||ITFS Batelco||NA||8 00-308|
|Bermuda||UIFN Cable & Wireless||011||800-11432584|
|Costa Rica||UIFN ICE||00||800-11432584|
|El Salvador||ITFS CTE||NA||800-6106|
|France||UIFN France Telecom||00||800-11432584|
|Germany||UIFN Deutsche Telkcom||00||800-11432584|
|Greece||ITFS OTE Greece||NA||00 800-11-009-0766|
|Hong Kong||UIFN HKTI||001||800-11432584|
|Ireland||UIFN EIRCOM||0||0 800-11432584|
|Israel||UIFN Barak ITC||013||800-11432584|
|Israel||UIFN Golden Lines||012||800-11432584|
|Italy||UIFN Telecom Italia||00||800-11432584|
|Jamaica||ITFS C&W Jamaica||NA||800-356-2422|
|Japan||UIFN IDC||010 (IDC preselected fixed phones 0061 010 (any fixed, mobile &payphone)||800-11432584|
|Japan||UIFN KDD||010 (KDD preselected fixed phones 001 010 (any fixed, mobile &payphone)||800-11432584|
|Japan||UIFN Japan Telecom||010 (JT preselected fixed phones 0041 010 (any fixed, mobile & payphone)||800-11432584 International Toll-Free Dialing Guide Note: If the country you are located in is not listed below, please contact us at 480-445-5106|
|Japan||UIFN NTT||010 (NTT preselected fixed phones 0033 010 (any fixed, mobile &payphone)||800-11432584|
|Korea||UIFN Korea Telecom||001||800-11432584|
|Luxembourg||ITFS Luxembourg P&T||NA||800-2-4347|
|Malaysia||UIFN Telekom Malaysia||00||800-11432584|
|Marshall Islands||ITFS NTA||NA||800-356-2422|
|Netherlands||UIFN SNT Connect||00||800-11432584|
|New Zealand||UIFN TNZI||00||800-11432584|
|Panama||ITFS Cable & Wireless||NA||00800-356-2422|
|Peru||ITFS Peru Telefonica||NA||0800-51-836|
|Philippines||UIFN Philippines Telecom||00||800-11432584|
|Singapore||UIFN Singapore Telecom||001||800-11432584|
|Turkey||ITFS Turk Telecom A.S.||NA||00-800-13-009-0766|
|United Kingdom||UIFN BT||00||800-11432584|
|United Kingdom||UIFN MCL||00||800-11432584|
Contact us with your questions anytime, day or night.
Chat online with a Member Service Representative.
You may speak to an overseas team member 24 hours, 7 days a week toll free. Please consult the International Dialing Guide for the toll-free number and dialing sequence of the specific country you are located in.
If the country you are located in is not listed in the Guide, you may continue to reach us at 480-445-5106.
You may also write us at:
PO Box 981106
El Paso, TX 79998
Precertification is not required for hospital stays outside of the United States. All regular plan benefits apply. See your official Plan brochure for details.
You have at least 12 months to submit your claims. But we ask that you submit claims as soon as possible after incurring the expense.
To avoid confusion and possible delay, we request a complete and separate claim form for each patient. In some cases, mailing the forms in separate envelopes may also speed up processing.
If you need to emphasize a word or phrase on a claim or bill, underline or circle it, but don’t use highlighter or red ink. They distort the images produced by our scanning equipment.
Please always attach the itemized bill and/or a receipt to the claim form. If the visit is due to an accident or injury, we need the date and details in order to process the claim correctly.
We don’t require an official translation. However, it would be helpful if you include a brief description of the services provided, either written directly on your claim form, bill, or a separate sheet of paper.
We request the country and the name of the currency to ensure that we use the correct currency and rate of exchange to pay your claim.
All benefits are payable to the enrollee in U.S. dollars, using the currency conversion rate at the time the expense is incurred. However, there are two exceptions: