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Open to Everyone.
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Telehealth Services

Telehealth through American Well – A Faster, Easier Way to See a Doctor.

Telehealth consultations are available to for the following specialties through our telehealth vendor, American Well (Amwell®):

  • Doctors of Medicine (MD)
  • Registered Dieticians (RD)
  • Licensed Clinical Social Workers (LCSW)
  • Psychologists

Benefits of using Amwell:

  • Covered at 100% - you pay nothing!
  • US board certified doctors
  • Prescriptions sent to pharmacy of choice, if necessary
  • No appointment necessary
  • Private and secure
  • Skip waiting rooms

Amwell can be used any time, day or night. It’s perfect when your doctor’s office is closed, you’re too sick or busy to see someone in person, or even when you’re traveling.

You can address most common issues such as: colds, fever, rash, ear infections, and migraines. You can also see a therapist for ongoing counseling for concerns such as: depression, anxiety, and stress, as well as a dietician for diet and nutrition help. This service is available 24/7.

When Would You Use Amwell?

  • You should probably see a doctor, but can’t fit it into your schedule
  • Your doctor’s office is closed
  • You feel too sick to drive
  • You have children at home and don’t want to bring them with you
  • It's difficult for you to get a doctor's appointment
  • You’re traveling and stuck in a hotel room

There are 3 easy ways to sign up:

  1. Download the iOS or Android App by searching for “Amwell” at your mobile device’s app store;
  2. Sign-up on the web at;
  3. Sign-up by phone by calling 844-733-3627

See for information regarding telehealth consults .


Informed Health® Line - Talk to a Registered Nurse Anytime

With the Informed Health Line, you can speak to a registered nurse about health issues that are on your mind — whenever you need to.*

Plus —

  • It's toll-free. Call 800-410-7778 and select the prompt for the 24-hour nurse advice line.
  • You can call as many times as you need — at no extra cost.
  • Your covered family members can use it, too.

You could save time, money and a trip to the ER

You can turn to the Informed Health Line for helpful information — instead of an unneeded trip to the emergency room (ER). That can be a money-saver.

Plus, you’ll be able to make smarter health decisions. You’ll have reliable information you can trust — and it’s only a phone call or click away.

*While only your doctor can diagnose, prescribe or give medical advice, the Informed Health Line nurses can provide information on more than 5,000 health topics. Contact your doctor first with any questions or concerns regarding your health care needs.

More reasons to use the Informed Health Line

You can:

  • Get information on a wide range of health and wellness topics
  • Make better health care decisions
  • Find out more about a medical test or procedure
  • Get help preparing for a visit to your doctor
  • Receive emails with links to videos that relate to your question or topic

Your online source for health information

Prefer to go online for health information? Check out the Informed Health Line page on your secure member website, Aetna Navigator.

Here’s what you can do:

  • Send us an email.
  • Use our symptom checker.
  • Learn about treatment options and health risks.
  • Research a medicine, and more.

It explains things in terms that are easy to understand. And it’s easy to get to — once you’re a member, just go to and select Aetna Navigator and log in.

Two ways to get health information fast

  1. Call a registered nurse anytime toll-free.
  2. Visit Aetna Navigator, your secure member portal.

Get health information — when and where you need it. Put the Informed Health Line to work for you.

Learn more

Have Questions? Call 1-800-410-7778

24 hours a day, 7 days a week, except major holidays