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and Your Plan

Coronavirus (COVID-19): We’ve got you covered

Coronaviruses are spread from an infected person to others through the air by coughing and sneezing, as well as through close personal contact, such as touching or shaking hands. When possible, MHBP members may want to use telemedicine as their first line of defense in order to limit potential exposure in physician offices.

Description of Service


CDC approved diagnostic testing for COVID-19 All options: Pay 100% for all Centers for Disease Control and Prevention (CDC) approved diagnostic testing performed by in-network (INN) and out-of-network (OON) providers.
Treatment for COVID-19 All options: Pay OON providers at the INN level of benefits. Effective March 25, 2020, MHBP is waiving the cost share for inpatient hospital admissions related to COVID-19 at INN facilities.
  • All OON treatment will be paid at the INN level of benefits and INN cost sharing will apply.
  • Cost share will be waived for INN IP treatment.
Telehealth Standard & Value: Continue telehealth consultations through Teladoc® at no cost share.

Consumer Option: From March 6, 2020 to June 4, 2020, MHBP will waive the deductible for telehealth consultations through Teladoc.
Telemedicine Standard & Value: From March 6, 2020 to June 4, 2020, cost sharing will be waived for real-time virtual visits offered by INN providers (live video-conferencing and telephone-only telemedicine services).

Consumer Option: From March 6, 2020 to June 4, 2020, MHBP will waive the deductible for telemedicine services.
Prescriptions CVS is offering 90-day maintenance medication prescriptions.

CVS is also waiving early refill limits on 30-day prescription maintenance medications.

CVS is waiving charges for home delivery of prescription medications.

Beginning March 22, 2020, CVS/Caremark is extending prior authorization set to expire between March 23, 2020 and June 30, 2020 for 90 days.

If you are diagnosed with COVID-19 and admitted to the hospital, we’ll send you a care package* to help you recover.

It’s not chicken soup, but the next best thing. The package includes resources, personal care items and household supplies to help protect your loved ones from potential exposure in your home.

We’re here to help

To help you get through this, MHBP is offering the following programs at no cost to you:

  • Crisis response lines for all members — just call 833-327-AETNA (2386)
  • 24x7 access to the Aetna Nurse Medical Line. Call 800-556-1555 anytime
  • Health Coaching through TrestleTree. Health Coaches can discuss:
    • Your stress symptoms and how to monitor them
    • How stress and health are related
    • How to build a personal “toolbox” of stress management techniques
    • Where to find COVID-19 information
    • How to find good social support – even with “social distancing”

To get started with Health Coaching call toll-free at 855-580-2801

  • Digital Coaching - If talking on the phone with a health coach doesn’t fit your personality, try online coaching through the digital program. Digital Coaching offers:
  • Health Education - Find information in the Coaching and Library sections for managing stress and improving sleep health/quality
  • A Wellness Webinar – Watch a 45-minute webinar session entitled, “Mind your stress with mindfulness.”
  • Wellness Goal Support – Receive help and guidance on Smoking cessation, Weight management, Nutrition, Physical activity, Depression management, and more

To get started with digital coaching, health education, webinars and wellness support:

  • Login to your Aetna member website
  • Click on “Stay Healthy,” at the top of the landing page
  • Select “Discover a Healthier You” and proceed to the Member Engagement Platform

*While supplies last

For more information about the Coronavirus (COVID-19), visit our FAQs page.

Learn more

Have Questions? Call 1-800-410-7778

24 hours a day, 7 days a week, except major holidays