MHBP offers a variety of customer service options to help you. Whether it's a question, suggestion, or complaint, we want to hear from you. You can contact MHBP whenever you need us. We’re available by phone and by email 24 hours a day, 7 days a week, except on major holidays, or you can write to us.
Customer Service hours for our Dental and Vision plans are 8 a.m. to 6 p.m. Eastern.
MHBP has served federal and postal employees and retirees for over 50 years. We know the importance of good customer service. Contact us to locate providers, answer benefit questions, check claims status, get general health information and more.
For medical claims, prescription drug claims, MHBP Dental Plan claims, MHBP Vision Plan claims, or other correspondence use the respective MHBP mailing address.
Would you like information about MHBP mailed to you? You can request an official Plan brochure and summary benefit information by completing the online form.
If you have moved or are planning to move, please let us know. We can update our records to help ensure that you don't miss any important information about your benefits and claim payments.
If you are interested in enrolling in an MHBP health insurance plan, here you'll find instructions for Federal and Postal employees and retirees.
Have questions and need help from a representative? MHBP offers multiple ways to get live help. Use our online chat feature to contact an MHBP customer service representative. If Live Help is unavailable, please call 800-410-7778 or leave a message for Live Help. Just click the link and supply the necessary information. Do not include any personal health information. Or schedule a one on one phone consultation with a representative. Pick an available date and time, and an MHBP representative will call you at your requested time to answer your questions.